Product Warranty & Guarantees

This warranty is provided by:

IMEKO Blinds
Melbourne, Victoria
Email: [email protected]
Phone: 1300 366 765
Website: www.IMEKOblinds.com.au

1. Warranty Coverage

Subject to the terms and exclusions outlined in this document, IMEKO Blinds warrants that all products supplied and installed by IMEKO Blinds (the “Goods”) will be free from defects due to faulty design, materials, or workmanship for the following periods from the date of installation:

1.1 Standard Product Warranty

1.2 What This Warranty Covers

The Product Warranty covers defects in materials and manufacturing under normal residential use and conditions. The Workmanship Warranty covers defects in the installation and fitting of your blinds for 12 months from the installation date.

Product Warranty includes:

• Manufacturing defects in fabrics, slats, or components
• Defective operating mechanisms (chains, cords, wands)
• Faulty brackets or mounting hardware
• Issues with motorised components within the warranty period
• Material failures under normal use

Workmanship Warranty includes:

• Installation errors causing operational issues
• Improper fitting or alignment
• Defective installation of mounting hardware
• Issues resulting from our installation work

2.Premium Designer Shutters – Extended Warranty

Our Premium Designer Shutters range is covered by an enhanced 25-year warranty that guarantees they will not:

• Fade under normal residential sun exposure
• Discolour or yellow over time
• Peel or crack under normal conditions
• Warp or deform when properly maintained

This extended warranty reflects the superior quality and durability of our Premium Designer Shutter range. Standard workmanship warranty of 12 months still applies.

3.Making a Warranty Claim

3.1 How to Make a Claim

If you believe your blinds have a defect covered under this warranty, please contact us immediately:

• Email: [email protected]
• Phone: 1300 366 765
• Provide your original invoice/order number
• Describe the issue with photos if possible
• Provide the installation date

3.2 Service Call Out Fees

Important: If the alleged defect is covered under this warranty OR a consumer guarantee applies under Australian Consumer Law, the service call out fee (if charged) will be fully refunded. If the issue is not covered by warranty or consumer guarantees, the service call out fee is non-refundable, and you will be responsible for the cost of labour and parts.

3.3 Resolution Process

If your warranty claim is valid, IMEKO Blinds will, at our discretion:

• Repair the defective goods at no charge
• Replace the defective goods with equivalent products
• Replace with substitute products if the original is no longer available

Note: Repairs or replacements under warranty do not extend or restart the warranty period. The original warranty expiration date remains unchanged.

3.4 Notification Requirements

Claims must be made in writing within 14 days of discovering the defect. Failure to notify us within this timeframe may result in loss of warranty rights (unless consumer guarantees under Australian Consumer Law apply).

4.Warranty Exclusions

This warranty does NOT cover damage, defects, or issues resulting from:

4.1 Improper Care & Maintenance

• Damage caused by improper cleaning methods or use of harsh chemicals
• Damage from use of detergents, bleach, or abrasive cleaners
• Failure to follow our aftercare and maintenance guidelines
• Mold or mildew caused by inadequate ventilation or moisture control
• Damage from rolling up wet blinds

4.2 Misuse or Accidental Damage

• Physical damage from impact, force, or accidents
• Damage caused by pets or children
• Excessive or rough handling
• Operation beyond normal residential use
• Commercial or industrial applications (unless specifically agreed)

4.3 Environmental Factors

• Damage from extreme weather events, storms, or natural disasters
• Salt corrosion in coastal areas (unless marine-grade products specified)
• Damage from building movement, settling, or structural issues
• Excessive sun exposure beyond normal residential conditions
• Condensation or water damage from plumbing issues

4.4 Normal Wear and Tear

• Gradual wear from regular use over time
• Minor fabric stretching or relaxation
• Slight colour variation between batches
• Normal aging and weathering of materials
• Minor surface scratches or marks from daily use

4.5 Unauthorized Modifications

• Alterations or repairs by anyone other than IMEKO Blinds
• Use of non-genuine replacement parts
• Modifications to the original product design
• Reinstallation by third parties

4.6 Installation Issues

• Damage resulting from customer-supplied incorrect measurements (DIY orders)
• Issues with customer-installed products (DIY orders)
• Damage during customer relocation or reinstallation
• Problems caused by customer alterations to window frames or walls

Product-Specific Exclusions & Limitations

5.1 Timber Products

• Water Damage: Timber blinds and shutters are not suitable for high-moisture areas. Warping, swelling, or damage from water exposure is not covered.
• Natural Variations: Natural timber has inherent colour and grain variations. These are characteristics of the material, not defects.
• Fading & Discolouration: Natural timber may fade with sun exposure. If we replace Paulownia (timber) plantation shutters due to covered fading, replacement shutters are only covered if you choose white, painted finishes, or upgrade to PVC/faux wood. Replacement with same or different stain is not covered.

5.2 Fabric Products

• Wafting or V’ing: Some fabric relaxation creating a “wave” effect is normal due to fabric weight and environmental factors (heat, humidity). This is not a defect.
• Puckering: Seasonal changes may cause slight puckering along bottom rails or fold lines. This is normal fabric behaviour.
• Fraying: Roman blinds operated with chain mechanisms may experience fabric fraying. We recommend cord operation for roman blinds. Chain operation fraying is not covered.

5.3 Venetian Blinds

• Operational Wear: Venetian blinds are designed primarily for tilting operation, not frequent lifting. Excessive lifting and lowering will accelerate wear and is not covered by warranty.
• Recommendation: For optimal longevity, operate venetian blinds by tilting slats rather than lifting the entire blind repeatedly.

5.4 Roman Blinds

• Door Installation: We do not recommend installing roman blinds on doors as movement can cause head contact with the bottom panel. Roller blinds are the recommended alternative for doors.
• Warranty Exclusion: Issues arising from roman blinds installed on doors are not covered.

5.5 Plantation Shutters

• Architrave Issues: Shutters installed over architraves may separate from the wall. This is a known limitation and not covered by warranty.
• Proper Installation: We recommend appropriate mounting surfaces for shutter installation.
• 5.6 External Blinds & PVC Products
• Milky Film: Rolling up or storing PVC blinds while wet will cause a permanent milky film. This is preventable and not covered.
• Maintenance Required: External blinds require regular cleaning and lubrication (every 3 months). Lack of maintenance voids warranty for mechanical issues.

5.7 Motorised Products

• Battery Life: Batteries in motorised systems have limited life and are consumable items not covered by warranty
• Electrical Issues: Damage from power surges, incorrect voltage, or electrical faults beyond our control is not covered
• Smart Home Integration: Compatibility issues with third-party smart home systems are not covered

6.Australian Consumer Law Rights

Your Rights Under Australian Consumer Law

The goods and services supplied by IMEKO Blinds come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty does not replace or limit your rights under the Australian Consumer Law.

Under the Australian Consumer Law (ACL), you have the following guaranteed rights:

6.1 Consumer Guarantees

• Products must be of acceptable quality
• Products must be fit for the purpose disclosed
• Products must match descriptions and samples
• Installation services must be provided with due care and skill
• Installation services must be fit for the specified purpose
• Installation services must be completed within a reasonable time

6.2 Your Remedies Under ACL

For Major Failures:

• You are entitled to a refund or replacement
• You are entitled to compensation for reasonably foreseeable loss or damage

For Minor Failures:

• You are entitled to have the goods repaired or replaced
• If repair/replacement is not possible, you may be entitled to a refund

6.3 How ACL Interacts with This Warranty

Where a defect is covered by both this warranty AND Australian Consumer Law:

• You can choose which remedy to pursue
• ACL rights continue beyond this warranty period
• ACL rights apply even if warranty exclusions would otherwise apply
• Service call out fees charged after 12 months will be refunded if ACL rights apply

For more information about your consumer rights: Visit www.accc.gov.au or contact your local consumer protection agency.

7.Limitations of Liability

To the extent permitted by law:

• IMEKO Blinds’ liability under this warranty will not exceed the purchase price of the goods or their replacement
• We are not liable for consequential loss, indirect loss, or damages beyond the product value
• We are not responsible for costs incurred by you in notifying us of defects
• We are not responsible for property damage during installation (we will patch/putty holes or cracks only; we will not repaint)

Important: These limitations do not apply where prohibited by Australian Consumer Law, particularly for consumer purchases.

8.Additional Terms & Conditions

8.1 Child Safety Requirements

Australian law requires child safety devices on all corded window coverings. All IMEKO Blinds installations include compliant child safety locks. Removal or modification of these safety devices may void your warranty and creates serious safety risks.

8.2 Original Purchaser Only

This warranty is non-transferable and applies only to the original purchaser at the original installation address. Warranty does not transfer if you move or sell your property.

8.3 Proof of Purchase Required

You must provide proof of purchase (invoice, receipt, or order confirmation) and installation date when making a warranty claim. Keep these documents in a safe place.

8.4 Colour Matching & Replacements

• If replacement products are required, we will endeavor to match the original colour and style
• Exact colour matching cannot be guaranteed due to manufacturing variations and discontinuation of materials
• If exact products are unavailable, we will provide the closest available substitute at our discretion
• Fabric dye lots may vary between production runs

8.5 DIY Orders

For DIY orders where you provide measurements and install yourself:

• Product warranty still applies for manufacturing defects
• Installation/workmanship warranty does NOT apply
• We are not responsible for measurement errors or installation issues
• We recommend professional measurement and installation for best results

8.6 Cancellation Fees

A $150 cancellation fee applies if you cancel a booked installation within 5 business days of the scheduled installation date.

9.Cleaning & Maintenance Requirements

To maintain your warranty coverage, you must:

• Follow the care instructions provided in our Aftercare Guide
• Dust regularly to prevent buildup
• Clean with mild, non-abrasive cleaners only
• Avoid harsh chemicals, bleach, or solvents
• Keep external blinds tracks clean and lubricated
• Ensure proper ventilation in moisture-prone areas

Important: IMEKO Blinds accepts no responsibility for damage to blinds caused by cleaning, use of inappropriate cleaning products, or failure to follow maintenance guidelines. Such damage is specifically excluded from warranty coverage.

For detailed cleaning instructions, visit our Aftercare & Maintenance Guide.

10.Warranty FAQs

Q: What should I do if I notice a problem with my blinds?

A: Contact us immediately at [contact details]. The sooner you report an issue, the faster we can resolve it. Don’t attempt repairs yourself, as this may void your warranty.

Q: Do I need to pay for warranty repairs?

A: Within 12 months of installation, there is no service call out fee. After 12 months, a $150 service call out fee applies for the inspection visit. If the issue is covered by warranty or Australian Consumer Law, this fee will be refunded. Parts and labour are covered for valid warranty claims.

Q: What if my exact blind is no longer available?

A: We will replace with the closest equivalent product available. If an exact match is not possible, we will provide a suitable substitute at our discretion.

Q: Does the warranty cover sun fading?

A: Premium Plantation Shutters include 5-year fade protection. Standard products may fade with excessive sun exposure, which is considered normal wear and tear and not covered. We recommend UV protection measures for windows with intense sun exposure.

Q: Can I transfer my warranty if I sell my house?

A: No, this warranty is non-transferable and applies only to the original purchaser at the original installation address.

Q: What happens if I move house?

A: The warranty does not cover removal, transport, or reinstallation. Damage during customer relocation is not covered. We can provide reinstallation services for a fee if you wish to take your blinds to a new property.

Q: Are motorised systems covered by warranty?

A: Yes, motorised systems have a 5-year product warranty and 12-month workmanship warranty. Batteries are consumable items and not covered. Ensure motors are suitable for your power supply to maintain warranty coverage.

Q: What if I installed the blinds myself (DIY order)?

A: Product warranty still applies, but installation/workmanship warranty does not. We cannot warranty against measurement errors or installation issues for DIY orders.

Q: How long do I have to report a problem?

A: You should notify us within 14 days of discovering a defect. However, warranty claims can be made within the applicable warranty period. Under Australian Consumer Law, you may have rights beyond the warranty period for major failures.

Q: What documents do I need for a warranty claim?

A: You’ll need your original invoice or receipt, the installation date, and photos of the issue if possible. Keep your purchase documents in a safe place.

11.Warranty Claims & Support

For warranty claims, questions, or concerns, please contact us:

IMEKO Blinds – Warranty Department

Email: [email protected]
Phone: 1300 366 765
Website: www.imekoblinds.com.au

When contacting us, please have ready:

• Your invoice/order number
• Installation date
• Description of the issue
• Photos of the problem (if possible)
• Your contact details

Our warranty team will respond within 2 business days and work with you to resolve the issue as quickly as possible.

Thank You for Choosing IMEKO Blinds

We appreciate your business and are committed to your complete satisfaction. This warranty demonstrates our confidence in the quality of our products and services. We’re here to help ensure your window treatments provide years of beautiful, trouble-free performance.

If you have any questions about this warranty or need assistance with your blinds, please don’t hesitate to contact us.

Effective Date: 01/11/2025
Last Updated: 01/11/2025